OUR RETURN POLICY
In-Store Purchases
Changed your mind?
We are happy to offer a return for store credit within 14 days of your purchase with the original receipt. The item must be received and inspected by CANDELA & CO staff to be in the same condition it was sold in. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases.
We do not offer refunds.
Sale items are a final purchase and are not eligible for a return for store credit.
On-line Purchases
We are happy to offer a return for store credit within 14 days of the purchase with the original receipt. The item must be received and inspected by CANDELA & CO staff to be in the same condition it was sold in and in the original packaging. Please send return merchandise to our brick & mortar location at 99 Brant County Rd 18,ON. Your receipt must be included in the shipment. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases.
Shipping fees are non-refundable.
We do not offer refunds on the following:
Antiques and sale items are a final purchase and are not eligible for a return for store credit.
If you have any questions regarding our shipping or exchange policy, please contact us at
infocandelacompany@gmail.com