PREORDER INFORMATION
This is a custom pre-order. This item is NOT in stock and not in store for immediate pick up. Custom production time is 12-14 weeks approximately and may be subject to change. Custom pieces are FINAL SALE. They cannot be returned or exchanged. Please double check dimensions and contact us with any questions prior to purchase .
IN STORE PICK UP ONLY
Shipping Policy
We want to make your online CANDELA & CO shopping experience an enjoyable one.
We understand that this means packaging and processing your items quickly and accurately. All merchandise is carefully pulled and packaged by the team in our Brantford,ON shop. your order will be shipped within 3-5 days of receiving the order.
CANADIAN SHIPPING
In-store Pick-up – Free
Simply select “Pick-Up In Store” at checkout. We will notify you within 24 hours when your package is ready.
Furniture and Large Item Delivery
Large and fragile items like furniture and oversized wall décor are available on our website as In-Store Pick-up Only. This will be indicated within the product details.
If you are a customer located within 100km of our location we are happy to offer a delivery service for larger items such as wall art and furniture to be delivered to your address. Please contact us for custom delivery pricing at infocandelacompany@gmail.com
OUR RETURN POLICY
In-Store Purchases
Changed your mind?
We are happy to offer a return for store credit within 14 days of your purchase with the original receipt. The item must be received and inspected by CANDELA & CO staff to be in the same condition it was sold in. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases.We do not offer refunds.
Sale items are a final purchase and are not eligible for a return for store credit.
On-line Purchases
We are happy to offer a return for store credit within 14 days of the purchase with the original receipt. The item must be received and inspected by CANDELA & CO staff to be in the same condition it was sold in and in the original packaging. Please send return merchandise to our brick & mortar location at 99 Brant County Rd 18,ON. Your receipt must be included in the shipment. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases.Shipping fees are non-refundable.
We do not offer refunds on the following:
Antiques and sale items are a final purchase and are not eligible for a return for store credit.
If you have any questions regarding our shipping or exchange policy, please contact us at infocandelacompany@gmail.com
